As your business grows, your web and technology needs will change and grow with it.
Support & Maintenance
What It Means
- Web site updates
- Content Management System improvements and feature additions
- Tech support and bug fixes
- Form and shopping cart monitoring
- Marketing support, analysis and consulting
Where It Begins
As a successful business owner, you're always thinking ahead to the next best feature to bring in new visitors, or offer more benefits to your loyal customers. The minute your site launches you may already be planning the next update. Or, a couple of years later, you're thinking about new opportunities. And face it, sometimes things just go wrong and you need someone you can call to fix the problem. Our support and maintenance services begin as soon as you want them and continue as long as you need them.
When You Find Yourself Thinking, "If Only..."
Your project is done. You love the ease of updating product features on your home page, your service reps love how easy it is to trigger email responses to customers and everything is humming along smoothly. The more you use your content management system, the more you realize how convenient and time-saving it is. Now, if only it could do that one more thing...
That "one more thing" could be anything - whatever is on your mental wish list. Instead of pining away for that one missing feature, let us know what you'd like to accomplish and we'll make it happen. Since our systems are built for scalability, new features can usually be added with minimal cost or time impact, but with the effect of achieving maximum results for your business.
Because Sometimes Technology Becomes Obsolete
We don't like to think about it, but technology advances so fast sometimes that no sooner do we invest in something brilliant than the next brilliant thing comes along. Although we develop to current industry standards and use readily accessible industry technology, sometimes an upgrade will save you time and money in the long run or just give your web site a little something extra that shows you're on top of your marketing game.
Our job is to provide you with web technology that works best for your business – and if that means ditching an outdated database and building a more efficient one with the latest, greatest, fastest technology, we're ready to do it. As your business grows, your web and technology needs will grow with it. Running a top-notch business is an ongoing investment that we're prepared to help you make wisely.
Bugs Be Gone
Software applications, like everything from your car to your refrigerator, can "break down" from time to time. Bugs happen, even in the most thoroughly tested software. Sometimes a global security update will impact a program and require a patch or a workaround. The good news is that we can help. We support and maintain all software applications that we develop so that if an unexpected bug creeps in, we'll find it and squash it.
Preventative Medicine
What better way to keep bugs from becoming an inconvenience than by catching them before they have the chance? The challenge is to find and fix problems before they cost you customers, leads or sales. You may assume that your contact form is working, but how do you know that there aren't a dozen steaming customers out there who are waiting for your reply, neither of you realizing that the request never came through?
One of the services we offer is regular testing and monitoring of any application or program that we've developed, from content management systems to web forms and shopping carts. We'll test the system – and debug as necessary – to ensure that all of your electronic tasks are running smoothly.
For Little Tweaks And Updates
Whether you have a content management system or not, there's bound to come a time when you realize you need to correct a typo, change a phone number, remove a picture, add a bio to your web site – and you can't do it yourself. At Rahvalor Interactive, we handle the everyday updates for you, and can almost always turn around minor updates within one business day – you can even make and track requests 24 hours a day using our online ticketing system.
And You Can Request It All With The Click Of Your Mouse
To provide you with the most efficient service, an online support system is available for our customers to quickly and immediately request updates, fixes or enhancements. Whether you noticed an error, need something changed on your web site or want that one more thing added to your content management system, you can log onto the Rahvalor Project Management Center 24 hours a day and submit the request online.
Our support system also allows you to attach files and documents, track the progress of your request, add comments and keep a historical record of all your requests.
The Bottom Line: Because The Idea Of Paying For Perpetual Maintenance Is Daunting
At Rahvalor Interactive we're no more interested in the idea of a perpetual "retainer" than you are. We're more interested in doing the work you need done for an equitable cost and in a timely manner. That's why we perform all of our support and maintenance tasks at a standard hourly rate. We track and document our time, and will provide an estimate at your request before beginning any task.
Contact Us to find out more about how we can help keep your web application in top notch shape.
-
Related Service: Hosting
-
Most hosting providers simply provide hard drive space to warehouse your web site. Our infrastructure is specifically designed for marketing, so that whatever the type or size of site we've built for you, it can run supported by the best technology available. When it comes to web sites, there are many options, from simple, informational to large, complex, ecommerce or database-driven. We'll build to your needs and then support it with customized hosting services.
Our Full Service Line
We can manage your project from conception through launch, planning through maintenance and provide your business with a one-stop resource for all your web and technology needs.
-
Web Tip: Site Management
-
Site maintenance starts at the planning phase and continues for the life of your web site. Before building a single page, you should be thinking about how you're going to manage and maintain that page. You can outsource the upkeep of your site, or make those changes in-house in real time with a content management system. Deciding early will save management headaches later.
Rahvalor Interactive, Inc. Phone: 732.615.0842 Fax: 732.210.0416 Contact Us